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Time Zone Difference In Training Environment (Doc ID 2957309.1)

Last updated on JULY 24, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.16 and later
Information in this document applies to any platform.

Symptoms

On : 23.A.16 version, Configuration

ACTUAL BEHAVIOR
---------------
Time Zone Difference in Training Environment

We are seeing a time zone difference in recently cloned training environment. Cloned from production. We can see the OFS application is taking a GMT time zone and the production and UAT uses BST timings.

EXPECTED BEHAVIOR
-----------------------
Activity history in the cloned environment should appear in BST time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. login to environment
2. open an activity
3. click on activity history and review the timestamp

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot proceed with testing.

Cause

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