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FAQ - Customizing the From and Sender Email Address Correspondence Setting (Doc ID 2957374.1)

Last updated on OCTOBER 04, 2023

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 22A and later
Information in this document applies to any platform.


To explain required set up when using a domain other than in Correspondence settings.

To provide answers on how to validate the set up.

To provide helpful information about preventing emails from not being delivered.

Questions and Answers

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In this Document
Questions and Answers
 Q. What correspondence settings reflect the from address domain?
 A. The default domain of should only be changed if all requirements have been met as set down in this FAQ document.
 Q. What steps must be taken if we change the From address or Sender address correspondence settings?
 A. If replacing the default domain with another, the following must be verified/implemented.
 Q. How do we update or modify an SPF record? (The customer's IT team is responsible for this action, they should be versed in what is necessary)
 A. MXToolbox Topic - How are SPF records updated.
 Q. Why are emails not getting delivered?
 A. MXtoolbox Topic - Emails not getting delivered

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