Hold Approval Sending Notifications To All Assignees If Multiple Holds (Doc ID 2957460.1)

Last updated on AUGUST 09, 2024

Applies to:

Symptoms

FinApHoldApproval sending notifications to all assignees if there are multiple holds on an invoice, regardless of Hold Name.

Example: There are two hold types on an invoice - Price and Received Quantity. The approval notifications are combining the two rules. For example, the rule for Received Quantity should route to a specific user. The rule for Price should route to a group.
When checking the approval history on an invoice, you will see both the user and the group receive the notification for Price.

Cause

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