Work Order Integration issue - After Clone Getting Error "The connection to Oracle Field Service couldn’t be made due to an authentication error. (SVC-5295556)"
(Doc ID 2959926.1)
Last updated on AUGUST 15, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, CX Integration
Work Order Integration issue - After Clone From Prod to Dev Instance, Getting Error "The connection to Oracle Field Service couldn’t be made due to an authentication error. (SVC-5295556)"
ERROR
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Message seen: The connection to Oracle Field Service couldn’t be made due to an authentication error. (SVC-5295556)
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to a fusion instance
https://fa.<pod_name>fa.ocs.oraclecloud.com
2. Go to Setup & Maintenance -> Service -> Work Order -> Manage Service to Oracle Field Service integration
3. Click on Edit
4. In the section "Configure the connection to Oracle Field Service" enter relevant OFS instance details.
5. Click "Verify Connection"
6. Generates an error "The connection to Oracle Field Service couldn't be made due to an authentication error. (SVC-5295556)"
Changes
Environment was cloned from Prod to Dev1 instance
Cause
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In this Document
| Symptoms |
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| Cause |
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| References |