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Changes To Quota View Occasionally Causing Browser To Stop Responding (Doc ID 2961965.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.09 and later
Information in this document applies to any platform.

Symptoms

On : 23.A.09 version, Quota

ACTUAL BEHAVIOR
---------------
Changes to quota view occasionally causing Chrome to stop responding

Multiple users are reporting that changing Chrome will stop responding on occasion when making changes to the view selected on the quota view. Usually the changes that cause this to happen are selecting multiple dates in the date range being viewed or clicking on the capacity categories dropdown to filter for a particular capacity category in the quota by capacity categories view. Usually when this happens it requires opening task manager and ending the Chrome task which causes inefficiency in working with quota changes which happens on a daily basis for these users.

EXPECTED BEHAVIOR
-----------------------
Quota screen on Chrome should render the results of a weekly list of quota data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to environment using Chrome browser
2. Menu> Quota> select date range and run
3. Browser stops responding (Not Responding)

See attached video for details

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view quota data for one week in a single screen.

Cause

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