Fusion Global HR: Change Personal Information Tasks Are Failing When Auto Approval Is Set (Doc ID 2962036.1)

Last updated on AUGUST 04, 2023

Applies to:

Symptoms

On : 11.13.23.04.0 version, Global Human Resources

Change Personal Information Tasks are failing, inspite of having 1==1 condition and auto approval set.


ERROR
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From TAC Log file :

exception.code:30083exception.type: ERRORexception.severity: 2exception.name: WorkflowServiceEngine request to SOA mesh failed.exception.description: Request operation getOldPersonContactLocalNameByTransactionId from default/HcmPeopleProcessComposite!11.13.22.01.0/PersonalInformation to ManagePersonApprovalRulesService failed with error: ORABPEL-30083exception.code:30083exception.type: ERRORexception.severity: 2exception.name: WorkflowServiceEngine request to SOA mesh failed.exception.description: Request operation getOldPersonContactLocalNameByTransactionId from default/HcmPeopleProcessComposite!11.13.22.01.0/PersonalInformation to ManagePersonApprovalRulesService failed with error: Unable to invoke endpoint URI "http://fa-internal.oracleoutsourcing.com:10663/hcmService/ManagePersonApprovalRulesService" successfully due to: java.lang.RuntimeException: javax.xml.stream.XMLStreamException: java.io.IOException: Illegal state for UTF-8 encoded string.exception.fix: Check the underlying exception. Ensure that the SOA composite is configured correctly.oracle.fabric.common.FabricInvocationException: Unable to invoke endpoint URI "http://fa-internal.oracleoutsourcing.com:10663/hcmService/ManagePersonApprovalRulesService" successfully due to: java.lang.RuntimeException: javax.xml.stream.XMLStreamException: java.io.IOException: Illegal state for UTF-8 encoded stringjavax.xml.ws.WebServiceException: java.lang.RuntimeException: javax.xml.stream.XMLStreamException: java.io.IOException: Illegal state for UTF-8 encoded stringjava.lang.RuntimeException: javax.xml.stream.XMLStreamException: java.io.IOException: Illegal state for UTF-8 encoded stringjavax.xml.stream.XMLStreamException: java.io.IOException: Illegal state for UTF-8 encoded stringjava.io.IOException: Illegal state for UTF-8 encoded string.exception.fix: Check the underlying exception. Ensure that the SOA composite is configured correctly.

STEPS
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The issue can be reproduced at will with the following steps:
1. Me > Personal Information > Family and Emergency contact

Cause

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