My Oracle Support Banner

Redwood Help Desk - How To Un-assign SR From Agent Once Assigned? (Doc ID 2962174.1)

Last updated on NOVEMBER 07, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.04.0 version, Help Desk

Redwood Help Desk - How To Un-assign SR From Agent Once Assigned?

Once an Agent has been assigned to an SR, we're unable to remove their name from the SR to make it unassigned again. It allows us to add another agents name and reassign, but it doesn't allow is to remove it. Is there a way to un-assign SR From Agent Once Assigned?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.