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Unable to login to CX Sales Mobile with SSO (Doc ID 2963513.1)

Last updated on FEBRUARY 11, 2025

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.04.0 version, CX Sales Mobile Application

ACTUAL BEHAVIOR
---------------
Unstable Login experience in CX Sales Mobile App

Open Mobile application---->login mobile application by using SSO----->click on SSO---->provide the application URL--->Click on Next--->provide the user id and password----->click on login----->it's re-navigating to login page again.



EXPECTED BEHAVIOR
-----------------------
user should be able to login to mobile app

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Mobile application---->login mobile application by using SSO----->click on SSO---->provide the application URL--->Click on Next--->provide the user id and password----->click on login----->it's re-navigating to login page again.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to use mobile application.

Cause

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In this Document
Symptoms
Cause
Solution
References


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