Editing Roles For Externally Managed Internal (Admin) User Fails With "There was a problem creating your account. Please try again." When Trying To Save The Changes (Doc ID 2964372.1)

Last updated on AUGUST 15, 2023

Applies to:

Oracle Commerce Cloud Service - Version 23.05 and later
Information in this document applies to any platform.

Symptoms

The customer is using IDCS for internal admin users, but for some reason one user has been created twice. When attempting to update the roles for either account the operation fails with the following error in Admin UI

ERROR
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Cause

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In this Document

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Editing Roles For Externally Managed Internal (Admin) User Fails With "There was a problem creating your account. Please try again." When Trying To Save The Changes (Doc ID 2964372.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!