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Email 'Envelope From Address' is Overwritten as "bounces+user=phx1.rp.oracleemaildelivery.com" (Doc ID 2968085.1)

Last updated on AUGUST 15, 2023

Applies to:

Oracle Global Trade Management Cloud Service - Version 23.2 and later
Oracle Transportation Management Cloud Service - Version 23.2 and later
Information in this document applies to any platform.

Symptoms

You are sending email from OTM/GTM using Oracle's Email Servers.

You have implemented SPF, DKIM and a Custom Return Path for your custom email sender.

You have configured OTM/GTM to use "noreply@yourcompanydomain.com"

But instead of email being sent from this email the recipient receives email from:

"bounces+user=phx1.rp.oracleemaildelivery.com"

 

 







Cause

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In this Document
Symptoms
Cause
Solution


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