Mass Discrepancy Resolution Applies The Wrong Reason Code If Multiple Locations Are Selected (Doc ID 2968172.1)

Last updated on AUGUST 16, 2023

Applies to:

Symptoms

Mass discrepancy resolution applies the wrong reason code if multiple locations are selected.

When mass resolving a cost discrepancy for a given item ordered and invoices individually for distinct locations (eg order 1 and 2 for loc 1 and order 2 for for loc 2), IMCS will suggest a quantity discrepancy resolution if user try and mass resolve the cost discrepancy for all locations simultaneously - this is unexpected. IMCS will suggest a cost discrepancy if we try and mass resolve by location or if we resolve each discrepancy one by one - this is expected.

Steps To Recreate:

1. Create PO#1 with item#1 for loc#1 and receive.
2. Create PO#2 with item#1 for loc#1 and receive.
3.Create PO#3 with item#1 for loc#2 and receive.
4.Create invoices for PO#1, PO#2 and PO#3 and will the same cost discrepancy.
5.Run automatch.
6.List the identified discrepancies in the discrepancy review list screen
7.Try and resolve the discrepancies each location individual and IMCS will suggest a cost resolution.
8.Try and resolve the discrepancies only for loc#1 and IMCS will suggest a cost resolution.
9.Try and resolve the 3 discrepancies simultaneously and notice IMCS will suggest a quantity resolution - this is not expected

Changes

Cause

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