My Oracle Support Banner

Orders Current Call is failing with Error "The previously selected shipping method is no longer available" (Doc ID 2968732.1)

Last updated on AUGUST 18, 2023

Applies to:

Oracle Commerce Cloud Service - Version 23.1.1 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
-------------------------------
While testing shipping promotions orders/current call is failing with error

ERROR
-----------------------
{
"errorCode": "28088",
"message": "Please check the selected shipping method before placing your order. The previously selected shipping method is no longer available.",
"status": "400"
}

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1) Login to SF
2) Added a product
3) Navigate to Checkout and Delivery Options
4) Orders Current call is failing with 400
Request URL:
https://xxxxxxx-store.occa.ocs.oraclecloud.com/ccstoreui/v1/orders/current
Request Method:
POST
Status Code:
400

Response -
{
"errorCode": "28088",
"message": "Please check the selected shipping method before placing your order. The previously selected shipping method is no longer available.",
"status": "400"
}

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.