My Oracle Support Banner

After OFS Mobile App SSO Login Shows a White Screen (Doc ID 2971781.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.B.15 to 23.C.04
Information in this document applies to any platform.


On : 23.C.01 version, Mobile Android

OFS mobile app android showing a white screen when attempting to login via SSO

OFS mobile app showing a white screen. We are currently observing this for android devices

We are following the below steps to login:
In the OFSC setup screen, tap Agree.
Carefully enter this URL in the Instance Name field

Android users should be able to login using SSO on the mobile app.

The issue can be reproduced at will with the following steps:
1. On android device> Download OFS mobile app
2. Enter instance 
3. Attempt to use SSO to login
4. Blank screen appears.

The issue has the following business impact:
Due to this issue, users cannot login to their android devices on the mobile app.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.