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After OFS Mobile App SSO Login Shows a White Screen (Doc ID 2971781.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.B.15 to 23.C.04
Information in this document applies to any platform.

Symptoms

On : 23.C.01 version, Mobile Android

ACTUAL BEHAVIOR
---------------
OFS mobile app android showing a white screen when attempting to login via SSO

OFS mobile app showing a white screen. We are currently observing this for android devices

We are following the below steps to login:
In the OFSC setup screen, tap Agree.
Carefully enter this URL in the Instance Name field


EXPECTED BEHAVIOR
-----------------------
Android users should be able to login using SSO on the mobile app.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On android device> Download OFS mobile app
2. Enter instance 
3. Attempt to use SSO to login
4. Blank screen appears.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to their android devices on the mobile app.

Cause

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