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PRC:23C-Buyer Getting False FYI Notification Even Suppliers Received Email And Document History Not Updating with Communicated Status (Doc ID 2971861.1)

Last updated on MAY 24, 2024

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.23.07.0 and later
Oracle Fusion Purchasing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

Problem I :

Buyer Getting False FYI Notification Even Supplier Email Communication Delivery Successfully Done.

Steps to Reproduced:
1. PO emailed to Supplier
2. Notification received stating that the above communication failed
3. When customer checking with Supplier to verify, they confirmed that they received the email

Error

The document couldn't be communicated to the supplier because an application error occurred while sending the email. Contact you administrator for assistance.

And

There are Communication Failures for One or More Purchasing Documents

 

  

Problem II :

A "COMMUNICATED" row is not being posted to PO Document History even though the PO was communicated.

Steps to Reproduced:
1. PO emailed to Supplier and Supplier received the email
2. But Document History not reflecting the Communicated status

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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