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Failed Auto Creation When Source Business Process Records Reach End Step Status By Webservice Call (Doc ID 2972967.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

Primavera Unifier Cloud Service - Version 23.7 to N/A [Release 23.7 to NA]
Information in this document applies to any platform.

Symptoms

On : 23.7 version, Unifier Web Services

ACTUAL BEHAVIOR

Some records failed to complete auto-creation when it is triggered by integration soap update.

EXPECTED BEHAVIOR

Expect the auto-creation be re-triggered for the failed records.

The issue can be reproduced at will with the following steps:

  1. Log into Unifier.
  2. Navigate to open Project ->Source Business Process->Create records.
  3. Then using Integration [SOAP updateBPRecordV2] to update the trigger element status to end step.
  4. Audit log shows Auto Creation of "xxxx" record failure - Error code: <xxxxxxx>.
  5. Issue happens randomly on some records.

Changes

 

Cause

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