Lead Contacts Created With Create Contact Smart Action Are Not Getting Associated To Lead
(Doc ID 2973556.1)
Last updated on SEPTEMBER 19, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.07.0 version, Lead Management
ACTUAL BEHAVIOR
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The user created a new contact in NGS with the Action: Create Contact, once the contact is created it isn't associated to the lead, and the created contact is not visible in the contact sub view in leads.
EXPECTED BEHAVIOR
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Once the contact is created from Smart Actions "Create Contact" the contact should be associated automatically to the lead.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in the application
2. Go to digital Sales and open Leads
3. Open a lead and execute Actions: Create a Contact
4. Fill the Contact creation layout and save
5. The contact don't appears in the contact sub tab of the lead.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |