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Lead Contacts Created With Create Contact Smart Action Are Not Getting Associated To Lead (Doc ID 2973556.1)

Last updated on SEPTEMBER 19, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Lead Management

The user created a new contact in NGS with the Action: Create Contact, once the contact is created it isn't associated to the lead, and the created contact is not visible in the contact sub view in leads.

Once the contact is created from Smart Actions "Create Contact" the contact should be associated automatically to the lead.

The issue can be reproduced at will with the following steps:
1. Log in the application
2. Go to digital Sales and open Leads
3. Open a lead and execute Actions: Create a Contact
4. Fill the Contact creation layout and save
5. The contact don't appears in the contact sub tab of the lead.


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