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Certificate Renewal for SAML Login Policy (Doc ID 2973643.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.C.06 and later
Information in this document applies to any platform.


While implementing SAML authentication security standard, Oracle Fusion Cloud Field Service uses a digital certificate to confirm the identity of the requests initiated from OFS. The customer's Identity Provider (IdP) verifies these requests using a public key and process them further. This key is present as a part of the OFS Metadata, and is used by the IdP to establish the SAML authentication to OFS.

As the current certificate (which encrypts the SAML requests from OFS) will expire on December 6th, 2023, it's mandatory to download the new OFS Metadata XML from your Login Policy configuration page and replace it in your IdP to retain authentication to Oracle Field Service for your users using these SAML Login Policies.

In this document, we describe the steps to find out if your OFS environment uses a SAML Login Policy for which you need to download the new Metadata XML, and the steps necessary to obtain the new SAML file so you can update it in your SAML IdP.

If you want to learn more about SAML authentication in OFS and the OFS Metadata XML file, please refer to the document "How do I add a login policy for LDAP, SAML, or OpenID Connect authentication method?" (


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In this Document
 Instructions to identify if your OFS environment uses a SAML Login Policy
 Instructions to download the new OFS Metadata XML
 Instructions to apply the new OFS Metadata
 Instructions to roll back the changes during the rollback period
 Frequently Asked Questions

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