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Error: "Unable to Update User Name" When Attempting to Add Application Access Within Primavera Administration (Doc ID 2974178.1)

Last updated on APRIL 05, 2024

Applies to:

Primavera Unifier Cloud Service - Version 23.2 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.2 and later
Information in this document applies to any platform.


When using the Cloud Administration import feature to update users, all usernames are changed to uppercase even if the user is not part of the import file.

As a result the following error can occur when attempting to update user access:

Creating/Assigning Application Access for Users: 1
Processing User(1/1): TESTUSER
P6, Unifier, PVD or any combination of these applications is assigned to the user: testuser, Unable to update User Name.
Unable to create user: TESTUSER
Assigned Application Access for User: TESTUSER


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