Upload Customers Using Spreadsheet (4 tab) is not Updating Bank Name correctly in payment details tab at site level. (Doc ID 2974583.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

Symptoms

When attempting to import customers using 4 tabs spreadsheet, the system is not displaying the bank name correctly.

 Navigation:

1. Provide the Data in spreadsheet
2. Load the spreadsheet in application
3. Incorrect data is uploaded in the system.

When User verify the  bank details, wrong bank name is displayed at header level, but when user clicks on the bank number, the system is showing the correct bank name.
There is a mismatch in the bank name at the header and line level.

Manage Customer>>Search for the customer >>Go to site level>>Payment details tab>>Bank accounts.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.