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Error: “Exception in Module pm.exe. The Database Connection Is Not Active!” When Attempting to Login to P6 Professional (Doc ID 2974731.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional with ADO.NET enabled, the following error occurs:

ERROR

Exception Exception in module PM.EXE at 000000000011D175D. The database connection is not active!.

STEPS
The issue can be reproduced at will with the following steps:

  1. Configure Database Alias with "Use ADO.NET Data Access" enabled.
  2. Attempt to login to P6 Professional.
  3. Error is displayed upon failed login.

Cause

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