Attachments Added In The Workflow Notification Cannot Be Seen By Others Working On That Invoice (Doc ID 2975412.1)

Last updated on AUGUST 09, 2024

Applies to:

Goal

Attachments added in the workflow notification cannot be seen by others (AP specialist) working on that invoice if the invoice notification is rejected. This happens for multiple users.

If the invoice is rejected, the attachments submitted by the approver are not added in the invoice itself. This is causing problems since if the approver rejects an invoice, the AP specialist does not see the reason in the attachments in the invoice so they cannot action on the invoice/correct the issue. Attachments can be seen in the Approval Notification however, the AP specialist does not have access to the notifications. Also, if the notification times out - we will lose those attachments, sometimes even before the AP specialist starts working on that rejected invoice.
The same goes for the coding workflow. If the Coding Specialist returns the invoice, the attachments are not showing up in the invoice either.


 

Solution

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