An error has occurred when attempting to perform the action. The print service is currently busy or unavailable. Please contact the site administrator to resolve this error. (Doc ID 2975876.1)

Last updated on FEBRUARY 26, 2024

Applies to:

Symptoms

Unable to print a document designer template in Word format for specific transactions, getting below errors:

BM Logs
-----------------------
[ERROR] com.bm.xchange.services.templateengine.TeRestServiceImpl.createDocumentPreview(TeRestServiceImpl.java:217) - An Error occured while printing document.
com.bm.xchange.db.BusinessLogicException: An error has occurred when attempting to perform the action. The print service is currently busy or unavailable. Please contact the site administrator to resolve this error.

printserver_dd
-----------------------
[ERROR] com.bm.xchange.external.ApplicationManager.perform(ApplicationManager.java:84) - null
java.lang.reflect.InvocationTargetException: null
at sun.reflect.GeneratedMethodAccessor4.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_371]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_371]
at com.bm.xchange.external.ApplicationManager.perform(ApplicationManager.java:79) [classes/:?]
at com.bm.xchange.external.threads.WorkerThread.processData(WorkerThread.java:135) [classes/:?]
at com.bm.xchange.external.threads.WorkerThread.run(WorkerThread.java:106) [classes/:?]
Caused by: com.bm.xchange.bmlib.fo.BMConvertorException: java.lang.ArrayIndexOutOfBoundsException
at com.bm.xchange.bmlib.fo.XmlMind.getDOCXFromFO(XmlMind.java:77) ~[classes/:?]
... 6 more
Caused by: java.lang.ArrayIndexOutOfBoundsException

Cause

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