Re-opened:Activities Are Not Automatically Routed For Technicians Having Assigned Manual WOs
(Doc ID 2976017.1)
Last updated on OCTOBER 03, 2023
Applies to:Oracle Fusion Cloud Field Service - Version 23.B.15 and later
Information in this document applies to any platform.
Customer activities are not assigned by routing and left in the bucket. The Execution Summary for the Routing Run ID mentions that "Assignment will cause overtime/ Unacceptable overdue", however there is enough space in current routes to fit them.
The existing routes contain activities which form a bundle, even if each is assigned to a different technician.
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