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Mail Failures Screen Does Not Report Email Suppression Status Correctly (Doc ID 2976771.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 23.2 and later
Information in this document applies to any platform.

Symptoms

An email recipient is not receiving emails.  

The Mail Failures screen shows that the email has failures but the email is not showing as suppressed in Mail Failures.  

When troubleshooting with Support, you find that this email has been suppressed by Email Delivery.  

Since there is no unsuppress button available in Mail Failures, the email must be unsuppressed from the backend.

Cause

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In this Document
Symptoms
Cause
Solution
References


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