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A pre assigned activity was pushed out of it's Service Window by Routing (Doc ID 2976789.1)

Last updated on OCTOBER 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.C.01 and later
Information in this document applies to any platform.

Symptoms

We had one pre assigned activity locked by using a Communicated Window. We expected that routing would honor the Communicated Window, but it actually put another activity in front of it making to lose the Communicated Window.

Cause

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In this Document
Symptoms
Cause
Solution


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