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[NGS] In Digital Sales, Clicking On Appointment Record Is opening up page where Account Edit button is available instead of Appointment Edit button (Doc ID 2977039.1)

Last updated on OCTOBER 02, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
When we open an Appointment Record it is showing Account details edit option

EXPECTED BEHAVIOR
-----------------------
When we open appointment record, it should not show account details edit option

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Appointments screen
2. Drill down to one of the record, see Account details edit option

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work with appointments detail page.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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