How To Add New Status Value For Service Request? (Doc ID 2977170.1)

Last updated on SEPTEMBER 27, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

On : 11.13.23.07.0 version, Service Request

Unable to add new status value for service request

Steps to Reproduce

---------------------
Setup and maintenance > Manage standard lookups > Lookup types: ORA_SVC_SR_STATUS_CD > add new lookup code

Setup and maintenance > Manage Service Request Status Value > Create Status is disabled

How to add custom status value ?

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Goal

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.