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How To Add New Status Value For Service Request? (Doc ID 2977170.1)

Last updated on SEPTEMBER 27, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Service Request

Unable to add new status value for service request

Steps to Reproduce

Setup and maintenance > Manage standard lookups > Lookup types: ORA_SVC_SR_STATUS_CD > add new lookup code

Setup and maintenance > Manage Service Request Status Value > Create Status is disabled

How to add custom status value ?


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