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When Attaching One Single Contract Document To A Contract And Sending It To DocuSign, The Attachment Doesn't Appear When Opening The Contract In DocuSign (Doc ID 2977221.1)

Last updated on OCTOBER 05, 2023

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Technology Management - System Administration

ACTUAL BEHAVIOR
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When one single contract document is attached to a Contract, and then the Contract is sent to DocuSign, that attachment doesn't show when the Contract is opened in DocuSign. However this doesn't happen when multiple contract document attachments are added to the Contract, as they all are transferred over to DocuSign.

EXPECTED BEHAVIOR
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When one single contract document is attached to a Contract and this one is sent to DocuSign, that single attachment has to be visible in DocuSign.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to a Contract > click on the Documents tab.
2. Click on the plus button > select a Category > Click Browse and attach a file.
3. Click Save and Close.
4. Go back to the contract > click the Actions button > select Sign Contract.
5. The Contract will open in DocuSign window and the single attached contract document won't show.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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