My Oracle Support Banner

SOCS Audible Alerts Not Working In 19.8 (Doc ID 2977885.1)

Last updated on OCTOBER 05, 2023

Applies to:

Oracle Retail Store Operations Cloud Service - Version 19.8 to 19.8 [Release 19.8]
Information in this document applies to any platform.


After updating to 19.8, audible alerts are no longer working on the following instances :

1) Changing Stores
2) On Screen Alerts
3) Confirming Order/Container

The issue can be reproduced at will with the following steps:

1. System Config :

- Sound Error Enabled = Yes
- Sound Information Enabled = Yes
- Sound Scan Enabled = Yes

2. adf-config.xml has the following settings

<!--Sound effect settings-->

<adf-property name="SOUND_SCAN_ENABLED" value="true"/>

<adf-property name="SOUND_INFORMATION_ENABLED" value="true"/>

<adf-property name="SOUND_WARNING_ENABLED" value="true"/>

<adf-property name="SOUND_ERROR_ENABLED" value="true"/>

3. Build the SOCS .apk file and deploy to an android device
4. Login to the app and change store

No audible alert heard.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.