Fusion Global HR: An Application Error has Occurred when Changing Work Relationship (Doc ID 2978831.1)

Last updated on NOVEMBER 10, 2023

Applies to:

Symptoms

On : NA version, Global Human Resources

When attempting to update an employee's work relationship,
the following error occurs.

ERROR
-----------------------
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident:3, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_HCM_UIAPP

The underlying error is:

INSERT INTO HRC_TXN_HEADER(TRANSACTION_ID,INITIATOR_USER_ID,APPLICATION_ID,MODULE_GROUP,MODULE_IDENTIFIER,XML_DATA_CACHE,OBJECT,OBJECT_ID,SUBJECT,SUBJECT_ID,REENTRY_FUNCTION,PROCESS_OWNER,SECTION_DISPLAY_NAME,CREATED_BY,CREATION_DATE,LAST_UPDATE_DATE,LAST_UPDATED_BY,LAST_UPDATE_LOGIN,OBJECT_VERSION_NUMBER,PROCESS_ID,FAMILY) VALUES (:1,:2,:3,:4,:5,:6,:7,:8,:9,:10,:11,:12,:13,:14,:15,:16,:17,:18,:19,:20,:21), OriginalSql = INSERT INTO HRC_TXN_HEADER(TRANSACTION_ID,INITIATOR_USER_ID,APPLICATION_ID,MODULE_GROUP,MODULE_IDENTIFIER,XML_DATA_CACHE,OBJECT,OBJECT_ID,SUBJECT,SUBJECT_ID,REENTRY_FUNCTION,PROCESS_OWNER,SECTION_DISPLAY_NAME,CREATED_BY,CREATION_DATE,LAST_UPDATE_DATE,LAST_UPDATED_BY,LAST_UPDATE_LOGIN,OBJECT_VERSION_NUMBER,PROCESS_ID,FAMILY) VALUES (:1,:2,:3,:4,:5,:6,:7,:8,:9,:10,:11,:12,:13,:14,:15,:16,:17,:18,:19,:20,:21), Error Msg = ORA-64464: XML event error
ORA-19202: Error occurred in XML processing
In line 238 of orastream:
LPX-00284: namespace prefix to NULL URI is not allowed


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. My Client Groups > Quick Actions > Work Relationship

2. Query an employee and input required fields.

3. Submit > error

Cause

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