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Unable To Move Components From Stage To Prod Using Toolkit (Doc ID 2980638.1)

Last updated on NOVEMBER 10, 2023

Applies to:

Content and Experience Cloud Service - Version 17.3.5 and later
Information in this document applies to any platform.

Symptoms

Customer can't find user "USER_NAME" having email address "email_address.com" in the Members list from Developer Components section, if user "USER_NAME" doesn't login for a few days in OCM platform.

User "USER_NAME" is the administrator of customer's entire OCM platform and the toolkit (used for transferring site activities and components from staging to production) is setup using "USER_NAME" user credentials.

If customer does not grant access to components to user "USER_NAME", customer cannot move components from stage to production.

Cause

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In this Document
Symptoms
Cause
Solution
References


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