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Email Address In CCS Is Not Getting Synched Over To CX (Doc ID 2980910.1)

Last updated on NOVEMBER 29, 2023

Applies to:

Oracle Customer Experience for Utilities - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, CX Industry Framework

ACTUAL BEHAVIOR
---------------
Email Addresses entered/updated in CCS are not synched over to CX4U

EXPECTED BEHAVIOR
-----------------------
Expect to see the email address in CX4U

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query a Person in CCS
2. Enter or Update an email address in CCS
3. Synch the record
4. Log in CX4U to check the Contact/Account info. The email address is not coming over


Cause

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In this Document
Symptoms
Cause
Solution


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