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[NGS] O365 Error-There Was An Error Generating A Microsoft Authorization Code.Please Contact Administrator (Doc ID 2981519.1)

Last updated on OCTOBER 30, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Microsoft Office 365

When attempting to login to Redwood Outlook Add-in,
the following error occurs.

ERROR
-----------------------
There was an error generating a Microsoft Authorization Code.please contact your administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Redwood O365 addin
2. Try to sign in and get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to Redwood O365 addin for CX Sales.

Cause

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In this Document
Symptoms
Cause
Solution


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