Partner Contacts Displaying Limited Number Of Contacts On UI (Doc ID 2981571.1)

Last updated on NOVEMBER 08, 2023

Applies to:

Symptoms

On : 11.13.23.04.0 version, Partner Management

ACTUAL BEHAVIOR
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Partner contacts displaying limited number of contacts on UI

It was encountered an issue with a partner account where in one of the partners is not able to see entire contact list under their account.
While added more than 500 partner contacts, being on the scroll page of Edit Contact, the scroll is not rendering all the contacts.
They need to understand is there any limit to display contacts under a partner account in OSC.

EXPECTED BEHAVIOR
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To be able to see all the partner contacts while rendering using the scroll button

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigated to the partner account in OSC and clicked on 'Partner Contacts' tab and scrolled to the bottom, they are only able to scroll up to a specific contact name which comes to count 493.
2Resulting 254 contacts still not able to see under contact list in OSC until we search the contact using email address post adding under filter.

Cause

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