My Oracle Support Banner

RIB-RMS Publishers Down With XAConnection Error (Doc ID 2981880.1)

Last updated on OCTOBER 20, 2023

Applies to:

Oracle Retail Integration Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms



RIB-RMS publishers were down with below error and user manually started the publishers .




 ERROR
-----------------------
We could see the below error in the adapter logs.

2023-09-25 02:25:02,439 ERROR [Timer-38] impl.GetNextPublisherEjb (GetNextPublisherEjb.java:194) - Rolling back the transaction.
java.sql.SQLException: Unexpected exception while enlisting XAConnection java.sql.SQLException: XA error: XAResource.XAER_RMFAIL start() failed on resource 'rib-rms-managed-datasource_RIBDomain': XAER_RMFAIL : Resource manager is unavailable
javax.transaction.xa.XAException: Unexpected error during start for XAResource 'rib-rms-managed-datasource': XA error: oracle.jdbc.xa.OracleXAException: XAErr (-7): Resource manager is unavailable. ORA-17410 SQLErr (0): OracleError = 17410; OracleSQLError = 0; XAError = -7: XAErr (-7): Resource manager is unavailable. ORA-17410 SQLErr (0)
at weblogic.jdbc.wrapper.XA.createException(XA.java:109)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Check the status of adaptors
2. If adaptors went down check adaptors logs


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, adaptors were down and user has to manually started the adaptors to bring back

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.