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Remove Item API is not executing even with 204 success code (Doc ID 2983400.1)

Last updated on NOVEMBER 09, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.C.01 to 23.C.11
Information in this document applies to any platform.

Symptoms

In : 23.C.01 version, API

ACTUAL BEHAVIOR
---------------
For the "Remove an item from the catalog" DELETE request, the API is not removing the item from the catalog even though the 204 success message is displayed.

EXPECTED BEHAVIOR
-----------------------
Running the API:
DELETE /rest/ofscPartsCatalog/v1/catalogs/{catalog}/{language}/{itemLabel}
must remove the item from the parts catalog.

PHASES
-----------------------
The issue can be reproduced with the following steps:
1. In postman, run DELETE /rest/ofscPartsCatalog/v1/catalogs/{catalog}/{language}/{itemLabel}
"DELETE https://COMPANY.fs.ocs.oraclecloud.com/rest/ofscPartsCatalog/v1/catalogs/Inventario/br/##########"
2. Wait four hours
3. The catalog item is still displayed

IMPACT ON BUSINESS
-----------------------
The issue has the following business impact:
This causes confusion because the items must not be available for technicians to see or use and must be removed regularly.

Changes

 

Cause

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