Fusion Global HR: Multiple Approval Rule Delegations are not Getting Routed Properly (Doc ID 2983405.1)

Last updated on NOVEMBER 13, 2023

Applies to:

Goal

When there are multiple approval rule delegations, after a user that has delegated approval to another user and approving, the transaction is getting assigned to the person who delegated.

The issue occurs when there are 2 or more delegations for one approval flow. For example:

employee A delegated to employee B

employee B delegated to employee C

employee C approves

Assigned to employee B. (It shouldn't be assigned to employee B as they delegated to employee C.)

How do you configure approval rule to not get assigned to the person who delegated?

Solution

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