CreditNoteRequest Remains In Approved Status Even After Selecting "No" To Write Off When Voiding (Doc ID 2985496.1)

Last updated on NOVEMBER 07, 2023

Applies to:

Symptoms

CreditNoteRequest remains in Approved status even after selecting "No" to Write off when voiding


STEPS
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The issue can be reproduced at will with the following steps:
Create order & receive one item less
Create invoice and resolve discrepancy using credit note request quantity
Now run reimrollup batch
Void the Credit Note Request
System will pop up whether to write off credit note request(Yes or No)
Click No

Actual: Credit Note Request Quantity status remained in Approved status
Expected: Credit Note Request status should be voided and it should not write off the document

Cause

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