Unable To Effectively Perform A Cycle Count - Nothing Happens When Selecting the Child Count (Doc ID 2990159.1)

Last updated on DECEMBER 04, 2023

Applies to:

Symptoms

On : 23.1 version, Inventory Management

ACTUAL BEHAVIOR
---------------
Unable to effectively perform a cycle count

Point of differences between this count vs previously tested.

- Child limit increased to 20,000
- Multiple scanners scanning the same child
- Volume of SKUs to be counted
- 2 product groups being counted at the same time

Upon taking the snapshot, the user would select the child to be counted, the system would load for a few seconds, but the action wouldn’t complete. They tried closing the application and logging in again but still got the same result. When clicking the back button a few times, eventually we were taken to the Child Count Item List and proceeded with the scanning of the items.

 

EXPECTED BEHAVIOR
-----------------------
SOCS should load the child count item list on the first try.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to the SOCS device
2. Navigate to cycle count.
3. Attempt to open the child count - after loading icon nothing happens

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get straight to the child count item list.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.