Credit Card Refund Rejected by Cybersource With Invalid or Missing Request Id (Doc ID 2991070.1)

Last updated on DECEMBER 04, 2023

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Goal

Credit Card refund is failing at CyberSource side and as per CyberSource team, its failing because Refund request is sending Authorization Request Id instead of Settlement Request Id to refund against.
In Cybersource Business Center, under Transaction Management, see following error for the refund transaction:

"The request id for the transaction is either invalid or missing"

Reason Code = 102

Solution

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In this Document

Goal

Solution

References

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Credit Card Refund Rejected by Cybersource With Invalid or Missing Request Id (Doc ID 2991070.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!