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Mobile Approvals Fail When Users Respond With iso-8859-8-i Encoded Characters In Email (Doc ID 2991085.1)

Last updated on DECEMBER 15, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 22 D Patch 7 and later
Information in this document applies to any platform.


When attempting to approve a quote via email using iso-8859-8-i encoded characters in the response, Mobile approvals stop functioning and the following errors can be seen in the bm.log

[ERROR] - Caught exception processing email approvals iso-8859-8-i

 [ERROR]$ - BusinessLogicException thrown while trying to read emails. This is most likely an issue from not properly setting up the Unable to process email.




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