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Mobile Approvals Fail When Users Respond With iso-8859-8-i Encoded Characters In Email (Doc ID 2991085.1)

Last updated on DECEMBER 15, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 22 D Patch 7 and later
Information in this document applies to any platform.

Symptoms

When attempting to approve a quote via email using iso-8859-8-i encoded characters in the response, Mobile approvals stop functioning and the following errors can be seen in the bm.log


[ERROR] com.bm.xchange.services.mail.AbstractServerMailReceiver.receiveEmail(AbstractServerMailReceiver.java:81) - Caught exception processing email approvals
java.io.UnsupportedEncodingException: iso-8859-8-i

 [ERROR] com.bm.xchange.services.commerce.approvals.CmBsEmailApprovalServiceImpl$GetEmailCallable.call(CmBsEmailApprovalServiceImpl.java:760) - BusinessLogicException thrown while trying to read emails. This is most likely an issue from not properly setting up the BigMachines.properties.
com.bm.xchange.db.BusinessLogicException: Unable to process email.

Changes

 N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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