Mobile Approvals Fail When Users Respond With iso-8859-8-i Encoded Characters In Email
(Doc ID 2991085.1)
Last updated on DECEMBER 15, 2023
Applies to:
Oracle BigMachines CPQ Cloud Service - Version 22 D Patch 7 and laterInformation in this document applies to any platform.
Symptoms
When attempting to approve a quote via email using iso-8859-8-i encoded characters in the response, Mobile approvals stop functioning and the following errors can be seen in the bm.log
[ERROR] com.bm.xchange.services.mail.AbstractServerMailReceiver.receiveEmail(AbstractServerMailReceiver.java:81) - Caught exception processing email approvals
java.io.UnsupportedEncodingException: iso-8859-8-i
[ERROR] com.bm.xchange.services.commerce.approvals.CmBsEmailApprovalServiceImpl$GetEmailCallable.call(CmBsEmailApprovalServiceImpl.java:760) - BusinessLogicException thrown while trying to read emails. This is most likely an issue from not properly setting up the BigMachines.properties.
com.bm.xchange.db.BusinessLogicException: Unable to process email.
Changes
N/A
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |