My Oracle Support Banner

HR Help Desk Infolets Not Populating Data (Doc ID 2992902.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.23.10.0 version, Analytics

HR Help Desk Infolets Not Populating Data

The infolets under the Service tab for Analytics on the home page in all of the environments are not populating data correctly. We have HR Help Desk Requests that have been created and resolved, but that data is not reflected in the infolets. The dashboard that can be accessed from inside Help Desk Requests does have data, but it's not flowing to the home page infolets.

Why is this occuring?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.