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Chat Availability Icon Not Available (Doc ID 2993047.1)

Last updated on DECEMBER 13, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Goal

Chat Availability Icon Not Available

When agents sign in to the application and navigate to the Service Request list page, why is the Chat Availability icon not appearing in the Omni toolbar? 

Solution

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In this Document
Goal
Solution


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