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VBCS Pages Are Loading As Blank Page (Doc ID 2994328.1)

Last updated on DECEMBER 31, 2023

Applies to:

Visual Builder Studio - Version 23.10.0 and later
Information in this document applies to any platform.

Goal

Customer has some group of users observing blank helpdesk pages (My help ,Create people helpdesk ect)

The HAR file recorded HTTP 403 error for all https://static.oracle.com/* pages. These are unrestricted pages. 

"url": "https://static.oracle.com/cdn/spectra-ui/redwood/2310.2.0/bundles/redwood-app-bundle.js",
"url": "https://static.oracle.com/cdn/jet/14.1.8/default/css/redwood/oj-redwood-min.css",
"url": "https://static.oracle.com/cdn/jet/14.1.8/3rdparty/oraclejet-preact/amd/Theme-redwood/theme.css",
"url": "https://static.oracle.com/cdn/fnd/gallery/2310.0.1/images/iconfont/ojuxgallerybundle.min.css",
"url": "https://static.oracle.com/cdn/spectra-ui/oj-sp/2310.2.0/spectra-shell/resources/images/favicon.ico"

 We noticed below error when accessing the https://static.oracle.com/cdn/spectra-ui/oj-sp/2310.2.0/spectra-shell/resources/images/favicon.ico directly from browser :

 

Solution

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In this Document
Goal
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