System Error Encountered Navigating Portal/notebook Related To A Sub-SA (SA/Adjustment)
(Doc ID 2995080.1)
Last updated on JANUARY 02, 2024
Applies to:
Oracle Utilities Customer Care and Billing Cloud Service - Version 23A to 23B [Release 23]Oracle Utilities Customer Care and Billing - Version 2.9.0.1.1 to 2.9.0.1.1 [Release 2.9]
Information in this document applies to any platform.
Symptoms
On: 23A version, Environment
ACTUAL BEHAVIOR
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System Error Encountered navigating portal/notebook related to a Sub-SA (SA/Adjustment)
Navigating portal/notebook related to a Sub-SA (SA/Adjustment) to which its Master SA is missing the SP in SA/SP will display a system error
EXPECTED BEHAVIOR
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A descriptive message should be displayed.
STEPS
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The issue can be reproduced at will with the following steps:
1. Master SA Type -- H2O-FLT(Water - Flat(pending meter installation))
Detail tab -- Sub SA -- uncheck the check box
2. Sub SA Type: WH-T-FLT(Wastewater - Flat - Sub(pending meter installation))
Detail tab -- Sub SA -- Checked the check box
3. Master SA -- SA/SP tab
There is no SP configured.
4. SUB SA
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a. SA Relationship -- navigating to sub SA -- got error
System error. Please see the logs for more details.
b. Navigate to the Adjustment portal/notebook for the Sub SA via the ‘Previous’ or ‘Next’ button.
Same error:
System error. Please see the logs for more details.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |