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RPAS Cloud: Batch Is Timing Out after 24 Hours Due to Slow Performance on Specific Rule Group (Doc ID 2995987.1)

Last updated on JANUARY 25, 2024

Applies to:

Oracle Retail Demand Forecasting Cloud Service Plus - Version 19.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

The batch was performing extremely poorly and when the customer asked for assistance from Support, we could see it was processing a specific rule group. This RDF weekly batch appeared to become especially slow at processing rule group CD_EstCstEff01. The Administration Dashboard showed the batch in failed status, however the lower level logs were still not complete, it was still processing. Support could see there were multiple convoservers using high CPU usage and that several processes were still active.

The parent task had timed out after reaching the 24 hour limit. However the lower level sub-tasks took a long time to finally clean up and close.

Cause

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