OTBI : How to modify facts to get number of SRs created in the last 24 hours ?
(Doc ID 2996031.1)
Last updated on JANUARY 02, 2024
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Goal
On : 11.13.23.10.0 version, Analytics
Requirement is to create report on HELP DESK: HR Service Requests Real Time, for the column name, "# of HR Service Requests."
column name:
"HR Service Request Facts"."# of HR Service Requests"
How to modify these facts to calculate the following?
How many SRs were created between last 24 to 48 hours?
How many SRs were created > 48 hours ago ?
How many SRs were created in the last 24 hours?
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Goal |
Solution |