Users Are Unable to Sign in and the System Becomes Unavailable after a Template Push to Update Document Manager Folder Structure
(Doc ID 2996443.1)
Last updated on JANUARY 23, 2024
Applies to:
Primavera Unifier Cloud Service - Version 23.3 to 23.8 [Release 23.3 to 23.8]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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After logging in to the portal page, when clicking on Unifier the system spins and eventually times out. Users are not able to open Unifier.
EXPECTED BEHAVIOR
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The application should open when clicking on Unifier from the portal page.
STEPS
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The issue can be reproduced at will with the following steps:
- Log in to the Cloud Portal Page.
- Click on Unifier.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |