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Users Are Unable to Sign in and the System Becomes Unavailable after a Template Push to Update Document Manager Folder Structure (Doc ID 2996443.1)

Last updated on JANUARY 23, 2024

Applies to:

Primavera Unifier Cloud Service - Version 23.3 to 23.8 [Release 23.3 to 23.8]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------

After logging in to the portal page, when clicking on Unifier the system spins and eventually times out. Users are not able to open Unifier.


EXPECTED BEHAVIOR
-----------------------

The application should open when clicking on Unifier from the portal page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log in to the Cloud Portal Page.
  2. Click on Unifier.

Cause

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In this Document
Symptoms
Cause
Solution
References


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