Fusion US Payroll: Address Being Displayed Wrong Under The PDF Tax Withholding Federal Form W4 for Employee (Doc ID 2997070.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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There is an employee who's information on the W-4 PDF Form is getting displayed incorrect and the user cannot change it on the pdf form.
The employees address is updated on HCM instance but it isn't updated on his W4 Tax Withholding Federal Form.

The address was changed on 25-10-2023, so the SYNC Calculation card process did not pick the changes as it does not pick historical data.

EXPECTED BEHAVIOR
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As the address is already updated in HCM instance, this should automatically be changed in Federal form.

STEPS
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The issue can be reproduced at will with the following steps:
1. Check Person Page for employee
2. Update the employee name in Person Page
3. Check W4 Form Page
4. Notice that the address is being displayed wrong under the PDF Tax Withholding Federal Form W4 Form without considering the update.

Cause

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