Not Able To Assign a User To CPQ Application[Account Creation Failed] OR [Cannot add an inactive user to the company]
(Doc ID 2998665.1)
Last updated on MARCH 12, 2024
Applies to:
Oracle BigMachines CPQ Cloud Service - Version 23 D Patch 4 and laterInformation in this document applies to any platform.
Symptoms
Error when trying to assign the user to Oracle CPQ Cloud in IDCS
ERROR
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IDCS Error when customer tries to assign user to Oracle CPQ Cloud application in IDCS:
"Account creation failed."
bm.log CPQ error:
[ERROR] com.bm.xchange.rest.exceptions.BusinessLogicExceptionHandler.toResponse(BusinessLogicExceptionHandler.java:79) - Business logic exception
com.bm.xchange.resource.db.BusinessLogicResourceValidationException: Cannot add an inactive user to the company
STEPS
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The issue can be reproduced at will with the following steps:
1. In IDCS > Assign users to Oracle CPQ cloud
2. Enter User details
3. Click Next
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |